Praxis support

Help for practices using Praxis and its practice-insights connections.

Report a problem

Sign in to Praxis and use Feedback on the edge of the application. State what you were trying to do, what happened and the approximate time. The feedback flow lets you review a report before sending it. Keep patient, owner and staff details out of a connection troubleshooting report, and never include passwords or access tokens.

If you cannot sign in, ask your practice administrator to check your access or contact the Praxis support contact identified in your practice's service agreement. That agreement identifies the supplier and contact for your practice; this page does not assign a different support provider or promise a response time.

Connect Praxis Insights

Use the Praxis entry supplied through your assistant's directory, or the instructions included with its package. Sign in to Praxis when the assistant opens the consent page. An administrator chooses the practice and allows access to aggregate compliance status, held billing totals and administrative task counts.

The insights connection does not offer patient records, clinical notes or write actions. If you need the broader custom practice connection, follow Settings > Assistant in Praxis and review its different permissions with your administrator.

Stop an assistant's access

In Praxis, open People > Access & keys, find the connection and press Revoke. Removing a plugin, disconnecting it in the assistant, or signing out is not a substitute for revoking its Praxis credential.

An answer is missing or looks out of date

Check the requested dates, the selected practice and the answer's coverage and observation details. Billing insights model the records Praxis holds and do not certify complete practice-system history. An unknown currency or unavailable evidence stays unknown. The insights connection cannot refresh the source; use the relevant Praxis screen or ask your administrator to check the data connection.

Security and privacy

For a suspected vulnerability, use the security contact published at security.txt. Do not send real practice records or credentials in an initial report. For access, correction, deletion or processor requests, contact your practice administrator and the privacy contact in your service agreement. See the privacy policy for how Praxis handles data.